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Give Customer Success a Live Retention Command Center

Turais gives CS leaders, managers, and Ops one AI-powered view of risk, renewals, and expansion – so you can protect NRR, prevent surprises, and turn success into a real growth engine.

For CS Leaders & Ops

See the full health of your customer base in one place

Turais brings together account health, product usage, renewals, and expansion into a single view. No more stitching together exports from CRM, support, and usage tools just to answer “Where are we at risk?”.

  • Unified view of logo retention, NRR, churn, and expansion
  • Drill from portfolio-level health into segments, CSM books, and individual accounts
  • AI flags the customers and segments that need attention this week
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Turais customer success dashboard showing unified view of health, churn, and NRR
Main Turais CS dashboard for customer success and retention leaders.
Turais churn risk view for customer accounts
Churn risk by segment, book of business, and renewal window.

Churn Risk

See churn coming months before it hits your NRR

Turais identifies accounts that are drifting away long before the renewal date – combining product usage, sentiment, lifecycle stage, and commercial signals.

  • Account-level churn risk scores with clear drivers for each signal
  • Risk views by segment, region, CSM, and renewal window
  • Focus lists CS leaders and CSMs can use in weekly reviews and 1:1s

Renewals & Expansion

Run renewals and expansion like a revenue motion

Turais gives CS and Account Management one place to manage renewals, expansions, and upsell opportunities – so you can forecast NRR with confidence and never miss a window.

  • Renewal pipeline, coverage, and forecast tied to your revenue targets
  • Expansion and cross-sell opportunities prioritized by fit and timing
  • Shared views for CS, Sales, and RevOps to align on who owns what
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Turais renewals and expansion pipeline view
Renewals and expansion pipeline in one place so nothing slips.
Turais customer sentiment and experience view
Customer sentiment and experience signals at scale.
Turais key CS metrics dashboard
Key CS metrics packaged the way your C-suite expects.

Experience & Reporting

Connect customer experience to the metrics the board cares about

Turais pulls together sentiment, NPS/CSAT, support and product signals – and translates them into retention, NRR, and growth views that your CEO and CFO actually care about.

  • Customer experience and sentiment tied directly to churn and NRR
  • Board-ready views of logo retention, NRR, and expansion by segment
  • One shared source of truth across CS, Sales, Product, and Finance
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Ready to turn customer success into a growth engine?

Put Turais at the center of your CS operation and give every leader, manager, and CSM the same, trusted view of risk, renewals, and expansion.

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