Privacy Policy

Last updated: January 1, 2025

This Privacy Policy explains how Turais ("Turais," "we," "us," or "our") collects, uses, and shares information about you when you access or use our website, products, and services (collectively, the "Services").

1. Scope of this Policy

This Policy applies to:

• Visitors to our websites and landing pages;
• Users of the Turais platform and related SaaS products;
• Individuals who interact with us via email, forms, demos, or events.

2. Information We Collect

2.1 Information you provide to us

We collect information that you choose to share with us directly, including:

• Contact details (such as name, business email address, company name, role, and phone number);
• Account information (such as username, password, and workspace settings);
• Communication details (such as demo requests, support requests, survey responses, and feedback);
• Billing information (such as payment details and billing contact information), where applicable.

2.2 Information we collect automatically

When you use our Services, we may automatically collect certain information about your device and usage, such as:

• Device and browser information (IP address, browser type, operating system, device identifiers);
• Usage data (pages viewed, features used, clickstream data, date and time of access);
• Log and diagnostic information related to performance, security, and errors.

2.3 Information from third parties

We may receive information about you from third parties, including:

• Customer relationship management (CRM) and sales tools that you choose to connect to Turais;
• Marketing and analytics providers;
• Publicly available business information (for example, company and role data from professional networks).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Turais platform and related Services;
• To configure and manage customer accounts, workspaces, and user access;
• To analyze usage and performance in order to improve and optimize the Services;
• To provide customer support and respond to inquiries, requests, and feedback;
• To send transactional messages (such as security alerts, service notifications, and billing notices);
• To send marketing and product communications (where permitted by law and your preferences);
• To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity;
• To comply with legal obligations and enforce our agreements and policies.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Contract: when processing is necessary to provide the Services you requested;
• Legitimate interests: for purposes such as improving the Services, securing our systems, and communicating with you about relevant products and features;
• Consent: when you have given us consent, for example for certain marketing communications or optional cookies;
• Legal obligation: when processing is necessary to comply with applicable laws.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve our website and Services, to understand usage patterns, and to personalize content and experiences. You can control certain cookie settings through your browser preferences.

6. How We Share Information

We do not sell your personal information. We may share information as follows:

• Service providers: with third-party vendors who perform services on our behalf (such as hosting, analytics, customer support, and email delivery);
• Integrations: when you choose to connect Turais with third-party tools, we may share information as necessary to enable that integration;
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or a portion of our business;
• Legal and safety: when required by law or when we believe in good faith that disclosure is necessary to protect our rights, users, or the public.

7. International Data Transfers

Turais may process and store information in countries other than the country where you are located. Where required, we implement appropriate safeguards to protect personal data in accordance with applicable data protection laws.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the purposes for which we use it.

9. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you;
• The right to correct or update inaccurate information;
• The right to delete certain information, subject to legal and contractual restrictions;
• The right to object to or restrict certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to data portability in certain circumstances.

To exercise these rights, you may contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling your request.

11. Children's Privacy

Our Services are intended for use by business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

12. Third-Party Links and Services

Our Services may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

Turais
Email: privacy@turais.io